Refund and Returns Policy

At GetCIDFree, we prioritize customer satisfaction and strive to provide high-quality digital products and services. Please review our refund and returns policy carefully before making a purchase.

1. Digital Products and Services

We offer a range of digital products, including Confirmation IDs (CIDs) and digital license keys. As these products are electronically delivered, they are not eligible for returns. All sales are considered final once the order has been processed and the product or service delivered.

2. Refund Policy

Eligibility for Refunds

Refunds will only be issued under the following circumstances:

  • Failure of Delivery: If we are unable to generate or deliver the requested CID or license key due to technical errors on our end within 48 hours of payment.
  • Duplicate Payment: If you accidentally made duplicate payments for the same order.
  • Incorrect Order Processing: If the product or service delivered does not match the details of your order in such cases contact us we will resolve the problem.

Non-Refundable Scenarios

Refunds will not be issued for the following:

  • Delivered Digital License Keys: We do not accept returns or refunds once a digital license key has been successfully delivered.
  • Device Compatibility Issues: We are not responsible if the purchased product or service is incompatible with your device.
  • Change of Mind: Refunds will not be issued if you decide to cancel or change your mind after completing the purchase.
  • Customer Errors: Errors caused by incorrect or incomplete information provided by the customer during the order process.
  • Non-Working Products/Services: If a product or service appears to be non-functional, you must inform us immediately. We will investigate and resolve the issue. Refunds or replacements will only be provided if we are unable to resolve the problem, based on our final decision.

3. Problem Resolution

If a purchased product, license, or service is not working:

  1. Notify us by email at [email protected] with the following details:
    • Order ID or Transaction Reference Number
    • A detailed explanation of the issue
    • Proof of payment (e.g., receipt or screenshot)
  2. Our team will review the issue and attempt to resolve it within 3 working days.
  3. If we are unable to resolve the problem, we will provide either a replacement or a refund based on our final decision.

Refund Processing

  • Approved refunds will be processed within 7 working days and issued to the original payment method used during the purchase.
  • Please allow additional time for your bank or payment provider to process the refund.

4. Cancellation Policy

Since our products are processed instantly upon purchase, order cancellations are not permitted once payment is confirmed.

5. Contact Us

If you have any questions or concerns regarding your purchase, refund eligibility, or device compatibility, please contact our support team:

Thank you for choosing GetCIDFree. We value your trust and are committed to resolving any issues promptly.